Help & FAQs

A portable power station is a rechargeable battery-powered generator. ROCKSOLAR portable power stations are compact, lightweight, and designed to provide electricity that's reliable and convenient to carry around.

The charging time for a ROCKSOLAR power station can vary depending on the model and the power source. Typically, it can take between 5 to 7 hours when using an AC wall outlet.

Yes, ROCKSOLAR power stations support pass-through charging, which means you can charge the power station while it is being used.

Most airlines restrict carrying large-capacity lithium batteries. It's best to check the regulations of your airline and the specifications of your ROCKSOLAR power station before travelling.

For best results, store your power station in a cool, dry place and recharge it every three months to help maintain battery health.

ROCKSOLAR power stations can power a range of devices like smartphones, tablets, laptops, cameras, lights, and even some appliances. However, the capacity to power depends on the model of the power station and the power requirements of the device.

ROCKSOLAR power stations are not waterproof and should be kept dry. If your power station gets wet, switch it off and let it dry completely before attempting to use it again. Contact customer support if you encounter any issues.

Yes, all ROCKSOLAR portable power stations come with a 1-year warranty that covers defects in materials and workmanship under normal use.

To claim the warranty, please contact our customer service team at support@rocksolars.com with the necessary details such as your proof of purchase and a description of the issue.

Yes, ROCKSOLAR power stations can be charged using compatible solar panels. The charging time will depend on the strength of sunlight and the wattage of the solar panel.

Please ensure your power station has enough charge. If it's charged but not turning on, try resetting the device. If it still doesn't turn on, please contact our technical support team at support@rocksolars.com for further assistance.

First, confirm if the power source is functioning properly. If you're using an AC outlet, try a different one or check the circuit breaker. If you're using a solar panel, ensure it's properly connected and receiving sufficient sunlight. If the problem persists, reach out to our support team at support@rocksolars.com.

The discharge rate can vary based on the devices you're powering. Devices with higher power requirements may drain the battery faster. Extreme temperatures can also affect battery performance. If you notice a significant change in battery performance, please contact our support team.

If the display isn't working correctly, try resetting the power station. If that doesn't fix the issue, please get in touch with our technical support at support@rocksolars.com.

Absolutely! ROCKSOLAR portable power stations are designed for outdoor adventures. They are capable of charging a range of devices such as lights, smartphones, laptops, or even portable refrigerators. However, the number of devices and the duration will depend on the power consumption of your devices and the capacity of your power station.

Yes, ROCKSOLAR portable power stations are an excellent choice during power outages. They can keep your essential devices such as lights, smartphones, and laptops powered up. Just remember, the overall backup time will depend on the power consumption of your devices and the capacity of the power station.

Yes, most ROCKSOLAR portable power stations can be charged in your vehicle using a car charging cable. It's a handy feature when you're on the road and away from a traditional power source.

Yes, you can use your ROCKSOLAR power station to keep your drone equipment charged when you're in the field. It's a perfect companion for drone enthusiasts who often find themselves far from a power source.

Definitely! A ROCKSOLAR portable power station can power up your camera, lights, laptop, and other equipment during an outdoor shoot. Its portability and robust power capacity make it a great companion for professional photographers.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).