ROCKSOLAR.IO — Privacy Policy
Last Updated: [December 10th, 2025]
ROCKSOLAR (“we,” “us,” “our”) operates the website www.rocksolar.io, based in the State of Nevada, USA, and provides solar panels, solar water pumps and solar equipment, etc. to customers across the United States. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, or interact with our services.
By accessing or using ROCKSOLAR.IO, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
We collect information to process your orders, improve our services, personalize our offerings, and comply with U.S. laws.
1.1 Information You Provide Directly
When you interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed via trusted third-party gateways; we do not store full credit card details)
- Account login credentials
- Order history
- Communications with customer support
1.2 Information Automatically Collected
When you visit ROCKSOLAR.IO, we automatically collect data such as:
- IP address
- Device type and browser
- Geographic location (approximate)
- Pages visited and browsing behavior
- Referral sources
- Cookies, tracking pixels, and analytics data
1.3 Information from Third Parties
We may receive information from:
- Payment processors (Stripe, PayPal, Shopify Payments)
- Shipping carriers (UPS, USPS, FedEx)
- Marketing platforms (Google, Meta, TikTok, Klaviyo)
- Fraud detection tools
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Process Orders & Deliver Products
- Process payments
- Fulfill and ship orders
- Provide order, delivery, and return updates
- Manage warranties and customer support
2.2 To Improve Website Functionality
- Analyze shopping behavior
- Improve product offerings
- Optimize site performance
2.3 Marketing, Promotions & Communications
With your consent, we may send:
- Email newsletters
- SMS alerts
- Promotions and exclusive discounts
- Product updates
- Abandoned cart reminders
You may opt out at any time.
2.4 Legal & Security Purposes
We may use information to:
- Detect and prevent fraud
- Enforce Terms of Service
- Comply with federal or state laws
- Protect our business, customers, and systems
3. SMS & Email Communications Policy
If you opt in to SMS or email communications:
- You consent to receive marketing and transactional messages.
- Message & data rates may apply.
- Message frequency varies.
- You can unsubscribe at any time:
SMS: Reply STOP
Email: Click the Unsubscribe link
For support, reply HELP or contact support@rocksolar.io.
4. How We Share Your Information
We do not sell personal information for monetary gain.
We may share data with:
4.1 Service Providers
- Shopify (store hosting)
- Payment processors
- Shipping carriers
- Email/SMS marketing services
- Advertising and retargeting platforms
- Fraud and security tools
These partners only receive data necessary to perform their services.
4.2 Legal Compliance
We may disclose information when required by:
- Law enforcement
- Government authorities
- Court orders
- Legal processes
5. Nevada Consumer Privacy Rights (NRS 603A)
Nevada residents may request that a business not sell their personal information.
ROCKSOLAR does not sell personal data, but Nevada residents may still submit a verified opt-out request to:
📧 support@rocksolar.io
Subject: Nevada Privacy Rights Request
We respond within the timeframe required by Nevada law.
6. California Consumer Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Request deletion of your personal data
- Opt out of the sale or sharing of data
- Access and receive a copy of your information
- Correct inaccurate information
- Limit use of sensitive information
- Non-discrimination for exercising privacy rights
To submit a CCPA request, email:
📧 support@rocksolar.io
We may require identity verification for your protection.
7. Cookies & Tracking Technologies
We use cookies, tracking pixels, and analytics tools for:
- Essential site functionality
- Shopping cart performance
- Analytics and measurement
- Advertising optimization
- Retargeting campaigns
Common tools include:
- Shopify cookies
- Google Analytics
- Meta Pixel
- TikTok Pixel
- Klaviyo tracking
You can control cookies through your browser settings.
8. Data Security
We take reasonable measures to protect your information, including:
- SSL encryption
- Secure servers
- Limited access controls
- Tokenized payment transactions
- Fraud detection systems
No method of transmission is 100% secure, but we follow industry standards to protect customer data.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Handle returns or warranty claims
- Maintain financial or tax records
When no longer needed, data is securely deleted or anonymized.
10. Children’s Privacy
ROCKSOLAR.IO is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If a minor has provided personal data, contact us to remove it.
11. Third-Party Website Links
Our website may link to third-party sites.
We do not control and are not responsible for:
- Their content
- Their privacy practices
- Their security policies
We recommend reviewing their privacy policies.
12. International Data Transfers
If you access ROCKSOLAR.IO from outside the United States, your information may be stored and processed in the U.S., where privacy laws may differ from your jurisdiction.
By using our site, you consent to such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.
Continued use of our website indicates acceptance of updated terms.
14. Contact Information
If you have questions, privacy concerns, or wish to exercise your rights, contact us:
ROCKSOLAR – Privacy Department
📧 Email: support@rocksolar.io
📧 Support Email: support@rocksolar.io
🌐 Website: https://www.rocksolar.io/pages/contact-us
📞 Phone: [1-800-858-4318]
🏢 Business Address: 6585 Arville St. STE A Las Vegas NV 89118