Returns can be made within 30 days of receiving your order.
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs and restocking costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for return shipping costs and restocking costs.
The Restocking Fees are:
|
Return Period |
Un-opened |
Opened/Unused |
Opened/Used |
|
30 Days |
5% |
15% |
15% |
To start a return, you can contact us at support@rocksolar.io and provide the following information:
- Product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
If your return is accepted, we’ll send you an RMA Form to complete. Print and attach the Return Merchandise Authorization (RMA) Form from us and ship the package, making sure to include:
• The product and any accessories
• Any manuals and/or warranty cards
• The product's original packaging
Once we have received the products, you should see a refund to your original method of payment within 5-7 business days.
Items sent back to us without first requesting an RMA form will not be accepted. You can always contact us for any return questions at support@rocksolar.io.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like oversize and overweight goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact support@rocksolar.io to return the item you have. Once the return is accepted, you can then make a separate purchase for the new item. All ROCKSOLAR products have a 12-month warranty from the date of purchase. To register for your warranty, please submit this form.
Refunds
If your refund is approved after contacting support@rocksolar.io, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.